Case study

Enabling multichannel, dynamic self-service

Learn how Balfour Beatty transformed its EX and CX

To serve customers and employees in far-flung, often outdoors locations, Balfour Beatty needed to replace its slow, manual service delivery methods with a more modern approach. In this case study, you’ll learn how the BMC Helix end-to-end, cloud-based service management solution has enabled the company to:

  • Automate IT fulfillment and ticket handling for faster service
  • Enable self-service for customers and employees on any device, from virtually any location
  • Improve IT processes for patching, issue tracking, cloud migration, and more

Explore service delivery modernization at global scale. Read the case study now.

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