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Case study: Enabling multichannel, dynamic self-service

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Case study: Balfour Beatty modernizes service delivery

Learn how Balfour Beatty transformed its EX and CX

To serve customers and employees in far-flung, often outdoors locations, Balfour Beatty needed to replace its slow, manual service delivery methods with a more modern approach. In this case study, you’ll learn how the BMC Helix end-to-end, cloud-based service management solution has enabled the company to:

  • Automate IT fulfillment and ticket handling for faster service
  • Enable self-service for customers and employees on any device, from virtually any location
  • Improve IT processes for patching, issue tracking, cloud migration, and more

Explore service delivery modernization at global scale. Read the case study now.

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

  • Barry
  • SAP
  • O2
  • Itau
  • DISA

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