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Discover why knowledge management is a key success factor to innovate strategies and deliver exceptional services on a global scale “Knowledge is key to Unlocking Top 7 Challenges of Global Support Organizations”

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Knowledge is key to Unlocking Top 7 Challenges of Global Support Organizations

How can an organization ensure that knowledge is shared and used to improve products and services, power innovation, and drive competitive advantage?

This comprehensive white paper identifies seven strategies for knowledge management that target the everyday challenges in a global service and support organizations.

Author Julie L. MohrJulie L. Mohr is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie is a certified ITIL Expert and a Certified Governance IT Professional.

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

  • Barry
  • SAP
  • O2
  • Itau
  • DISA

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