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BMC offers modern, social, and mobile service desk solutions to transform the workplace and fuel a productive digital workforce.
4 years running — Gartner Magic Quadrant names BMC an ITSM Leader
4 years running — Gartner Magic Quadrant names BMC an ITSM Leader

Get the detailed analysis and insight you need to make the best service management choice for your organization.

Find out why BMC continues to lead  ›

Service desk software to transform IT service delivery

  • Essential task coverage including incident and problem management, knowledge management, asset management, service catalog, and mobile self-service
  • Preconfigured best practices and embedded ITIL® processes
  • The most powerful CMDB for the enterprise
  • Customizable reports and dashboards
  • Integration with IT operations management

Simplify your help desk with unified ticketing, asset, knowledge, and change management

  • Streamline ticketing from request to resolution
  • Discover and manage hardware and software assets
  • Mobilize knowledge management with intuitive search and article creation on every device
  • Automate the change process with out-of-the-box workflows and mobile apps
  • Scalable IT help desk that meets the needs of all organizations—small, medium, large, and MSPs

Choose a service desk that’s right for your company

Deliver faster, better, and smarter service.

Service Desk Software

For the modern enterprise, workforce productivity is the measure of success. Collaborative, people-centric user experiences enable the Service Desk to engage with customers to deliver smarter service and fix issues faster than ever before.

  • Enable the Service Desk to be 75% more productive with formless ticket entry
  • Empower the workforce with intuitive self-service on every device
  • Work from anywhere with the full power of the service desk on any device
  • Use social and collaboration tools to provide context-aware insights to help IT work smarter
  • Take advantage of ITIL® v3 aligned processes and 80+ industry best-practice reports and KPIs out-of-the-box
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Delight your agency users.

Help Desk Software

BMC solutions power end-user service delivery for public sector organizations across the globe. To eliminate waste and duplication, agencies are consolidating onto a shared multi-tenant platform. Remedy Service Management delivers organization-level service and governance with departmental control over unique functions. Remedy is available as an on-premises solution or in the FedRAMP-certified cloud.

  • Access IT services and information—anytime, anywhere—through intuitive self-service
  • Streamline service delivery with a scalable, secure platform
  • Increase value through extensive integrations with IT Operations Management (ITOM) tools
  • Choose the delivery model that fits your agency—on-premises for added control and visibility or in the cloud to reduce operating costs
Start a Free Trial Explore Remedy 9

Get modern IT service management in the cloud.

Service Desk SaaS

Remedyforce, built on the Salesforce Force.com platform, enables enterprises to deliver innovative digital services that accelerate business success and increase customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost.

  • Intuitive administration and configuration keeps you focused on delivering business value
  • Seamless upgrades ensure you get the most value from your Remedyforce investment
  • Personalized self-service gives users new access to service offerings
  • Automation and integration reduce manual labor and streamline service delivery
  • Dashboards and analytics drive information sharing and informed decisions
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Use IT for competitive advantage.

Service Desk SME

We understand you face the same challenges as larger enterprises but with a smaller staff and tighter budget. Our solutions can help you extend your IT resources and free up your staff to focus on growing the business.

  • Improve efficiencies by simplifying and automating routine tasks
  • Reduce total cost of ownership by enabling users to resolve common issues on their own
  • Improve satisfaction with an easy-to-use interface and mobile capabilities
  • Maintain compliance as you document, record, and centralize IT tasks
  • Create business value and reduce risk with better visibility into the IT environment

FootPrints is a configurable on-premises service desk that’s easy to own, use, and administer with little technical skill required.

Track-It!, the world’s most widely used IT help desk software, provides flexible help desk and asset management software, out of the box.

International retailer gains efficiency and revenue with best-in-class ITSM

Read the full story  ›
  • 20% Increase in first-call resolution


    increase in first-call resolution

  • 300% Rise in self-service adoption


    rise in self-service adoption

  • Strong ITIL® alignment


    ITIL® alignment

Talk to a service desk software expert