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BMC Helix empowers HR leaders to manage, automate, and scale service delivery intelligently to drive peak efficiency.

Create a transformative HR service delivery experience

  • Intelligent self-service: Empower employees with all the information they need, when they need it, to be highly self-sufficient and productive.
  • Tailored single, unified portal: Customized to the employee’s needs for all HR services.
  • Shared services organization: Cases are handled by multiple service tiers and routed to the right HR experts, ensuring employees get the right answers quickly and responses adhere to applicable governance.
  • Automation and integration: Enhance, extend, and customize HR Service Delivery with intelligent integrations with leading third-party solutions.
  • Employee journey experiences: Takes common and complex HR processes, such as onboarding, and enables Service Delivery managers to quickly and easily deploy for quick time-to-value.

Transform HR with intelligent service delivery

BMC Helix delivers the critical capabilities required by today’s HR organizations

Integrated Case Management

Integrated case management

HR requires a foundation that will intelligently grow, scale, and adapt to the evolving needs of the workplace. BMC Helix provides the core features for modern HR service management and intelligent ways of delivering innovative services while delivering exceptional employee experiences.

  • Integrated HR case management
  • Robust knowledge base
  • Personalized search
  • Intelligent service capabilities
  • HR document management
  • Document templates and solution integrations
  • Unified service catalog
  • Transition management
  • Workflows
  • Satisfaction surveys
  • Service level agreement (SLA) configurations

Ready-to-use, easily customizable reports and dashboards drive better insights and performance

CSAT Dashboard

Survey and CSAT dashboard

BMC Helix provides a variety of dashboards, insights, and unified reports with a consolidated view of complex data.

  • Case: Case managers can monitor case performance, agent workload, service target status, and more
  • Knowledge: View information about knowledge articles such as author, status, support group, assignee
  • Virtual agent: Comprehensive view for all virtual agents/chatbots, from user engagement, data, and feedback to performance details, conversation trends, and more
  • SLA/CSAT: Measure customer satisfaction, the health of service delivery, and performance at the group or agent level

Streamline HR processes and standards with built-in best practices and content

Case Templates

Templates to create cases and processes that are required to complete business use cases

BMC Helix Business Workflows provides rich HR content with ready-to-use HR cases, tasks, emails, documents, and notifications, including all these and more:

  • New hire onboarding
  • Return to office
  • Compliance and ethics: misconduct
  • Maternity leave requests
  • Employee exit process
  • Spot bonus requests
  • Gym reimbursements
  • Visa letter requests


Experience better HR service delivery

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Find out how we help transform HR

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