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Learn about shifting market trends and the technological landscape “Market Guide for Service Orchestration and Automation Platforms”

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Efficiency remains key driver for I&O investments in automation

No matter where your team fits into the business, you need a simple, efficient way to orchestrate complex, event-driven business services. Gartner's Market Guide explains how Service Orchestration and Automation Platforms (SOAPs) support key use cases. Topics include:

  • Why using SOAPs is necessary to improve customer-focused agility
  • Market recommendations on transforming IT automation
  • Key differences between SOAPs and RPA and DevOps tools

 

Gartner, Market Guide for Service Orchestration and Automation Platforms, Chris Saunderson, Manjunath Bhat, Daniel Betts, Hassan Ennaciri, 10 August 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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