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The Forrester Wave™: Enterprise Service Management, Q4 2021

See how the top ESM vendors compare—and which may be right for you

Today’s ESM tools must be smarter, more versatile, and drive new levels of value across the enterprise. Find out which vendors earned a Leader designation in The Forrester Wave™: Enterprise Service Management, Q4 2021 report, and why the report calls BMC Helix a “strong and highly scalable solution….” Topics include:

  • Key trends in ESM capabilities and use cases
  • What defines enterprise service management
  • A 22-criterion evaluation of the top 15 ESM providers

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

  • Barry
  • SAP
  • O2
  • Itau
  • DISA

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