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Virtual Agent 8.1: Using (WBT)

BMC Virtual Agent is an easy-to-use self-service portal with virtual and live chat, service catalog, and knowledge management used by support agents and self-service users. It provides an animated virtual support agent that uses artificial intelligence to resolve customer issues.

The BMC Virtual Agent 8.1: Using online course teaches support agents and self-service end users how to effectively use the BMC Virtual Agent portal, including the Self Service Portal and the Support Agent Console. Guided demonstrations and end-of-lesson quizzes give participants an opportunity to reinforce their learning.

Major release:

BMC Helix ITSM 8.x

Good for:

Administrators, Users

Course Delivery:

Self Paced | 2.00 heures

Course Modules