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Track-It! 11.1: Using

This 2-day instructor-led training provides a hands-on class for Track-It! technicians and administrators focusing on concepts and capabilities found in the Inventory, Help Desk, Purchasing, Training, Library, and Report Modules.

This course is followed by the Track-It! Online Skills Assessment. A passing score of 80% or better is required to become an Accredited BMC Track-It! Technician.

Major release:

Track-It! 11.x

Good for:


Course Delivery:

Instructor Led | 16.00 heures

Course Modules

  • Navigate Track-it!
    • Understanding the Track-It! Interface
    • Launching Track-It!
    • Screen Navigation Options
    • Exploring the Menu Bar
    • Module Overview
    • Working with the Home Page
    • Customizing the Look and Preferences
    • Viewing Multiple Windows
    • Working with Grids
    • Working with Grid Views
    • Obtaining Help Using Track-It!
  • Inventory Module
    • Inventory Module Overview
    • Understanding Asset Information
    • Maintaining Asset Users
    • Adding Inventory Information Manually
    • Other Inventory Actions
  • Software Licenses Module
    • Software Licenses Module Overview
    • Viewing Software Title Information
    • Viewing Software License Information
    • Searching Software Licenses
  • Purchasing Module
    • Viewing Purchase Orders
    • Working with Purchase Orders
    • Receiving Purchase Orders
    • Using the Purchasing Module to Populate Inventory Containers
    • Creating Blanket Purchase Orders
  • Help Desk Module
    • Help Desk Module Overview
    • Viewing Work Orders
    • Creating Work Orders
    • Understanding Workflow Models
    • Viewing Work Order Assignments
    • Other Work Order Actions
    • Completing Work Orders
    • Automatic and Manual Notifications
  • Solutions Module
    • Using the Solutions Database
    • Accessing Solutions via the Solutions Module
    • Accessing Solutions via a Work Order
  • Web and Mobile Web
    • Understanding Track-It! Web
    • Accessing Track-It! Web
    • Track-It! Web Interface
    • Basic Navigation of Track-It! Web
    • Working with System Grid Views
    • Track-It! Web Help Desk Module
    • Track-It! Web Inventory Module
    • Track-It! Web Solutions Module
    • Track-It! Web Change Management Module
    • Track-It! Web Purchasing Module
    • Track-It! Web Library Module
    • Track-It! Web Mobile
  • Self Service
    • Understanding Track-It Self Service
    • Accessing the Web Components