icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Service Request Management 9.x: Fundamentals for Administrators

This course provides BMC Service Request Management (SRM) Administrators, Service Catalog Managers, Business Relationship Managers, and Developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution.

In this course, participants will analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC Service Request Management to support the corresponding business processes.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 40 heures

Course Modules