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BMC Remedy AR System: Essential Subscription - Administrators & Consultants

BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions.

Applications built with BMC Remedy AR System can automatically track anything that is important to the processes in your enterprise. Companies use BMC Remedy AR System applications to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. One of the most common uses of BMC Remedy AR System is to automate internal service desks.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of Remedy AR System and details the use of this solution to identify and remediate system vulnerabilities.

Note: This content is part of an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

BMC Discovery is a datacenter discovery solution that automatically discovers datacenter inventory, configuration and relationship data, and maps applications to the IT infrastructure. BMC Discovery establishes the foundation for improving IT processes and productivity by providing timely and actionable insight to make informed decisions in IT service management, asset management and infrastructure/operations management.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Discovery and details the use of this solution to identify and remediate system vulnerabilities.

Note: This content is part of an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Major release:

BMC Helix ITSM 9.x

Good for:

Administrators, Consultant

Course Delivery:

All Delivery Method | 44 heures

Learner Objectives:

  • Describe the BMC AR System Platform and its relationship to BMC Applications
  • Describe the architectural design of BMC Remedy AR System
  • Review installation requirements
  • Describe the relationship between the People, Users, Groups, and Roles Forms
  • Learn basic terminology
  • Navigate the ITSM Customizable Home Page, administrative consoles, and Approval Central
  • Understand the Access Control Model
  • Utilize Data Management Tools
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Describe logging options
  • Utilize the right troubleshooting method
  • Effectively utilize the BMC Knowledge Base and social media tools
  • Search, create, and modify requests

Subscription Courses

Offerings:

  • WBT Course: BMC Remedy AR System 9.1: Concepts
  • ILT Course: BMC Remedy AR System 9.0: Administering
  • ASP Course: BMC Remedy AR System 9.0: Administering

Certifications:

  • BMC Certified Associate: Remedy AR System 9.0 Online Exam