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Accelerate your success with BMC Advantage

We understand you're highly focused on achieving success defined by business outcomes, value measurements, and realization timelines. Business executives insist that success be achieved while minimizing risk, delivering results, and maximizing value.

With the BMC Advantage program you can accelerate your business success. Our seasoned Customer Success Executive will tailor a plan strictly around actions vital, specific, intentional, and impactful to making a material difference to your business. We then apply governance over our combined efforts to expedite your path to value.

BMC Advantage program features

Assigned Customer Success executive

A BMC Customer Success executive to serve as the single point of accountability to govern and drive outcomes through the post-sales lifecycle

Executive sponsor

A BMC executive that partners with your principal executive sponsor to ensure overall customer success

Tailored customer success plan

Jointly developed plan tailor-made to focus on your business outcomes and associated activities

Value metrics and measurement

Joint process to measure and communicate value that aligns with your business objectives and benefits derived from BMC solutions

Quarterly onsite business reviews

Regular governance checkpoints to maintain alignment with BMC on progress toward desired outcomes and return on investment

Governance model

Ongoing governance over the execution of the mutually agreed upon success plan

Preferred access to BMC resources

Preferred access to BMC resources (e.g. research and development, solution architects, product management) to assist with achieving your desired outcomes

Value-added services

One value-added service included (e.g. Transformation Workshop, Upgrade Planning Workshop, Product Health Check)

Solution adoption tracking

Review of solution adoption and maturity, with recommendations for improvement

Industry experience and proven practices

Proactive recommendations for adoption and use of BMC products based on extensive industry experience and proven practices

With the BMC Advantage:

  • Your objectives drive BMC’s partnership priorities
  • Your initiatives direct BMC’s post-sales actions
  • Your business shapes a roadmap for solution maturity and adoption
  • Your operations exploit BMC’s best practices
  • Your teams perform at their highest level
  • Your investment produces quantified value
  • Our joint relationship creates strategic alignment to realize maximum value

How BMC helped improve service management

Leading network equipment provider drives service management for its 80K+ users with the support of BMC Global Services
Case study: Leading Network Equipment Provider

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