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Remedy IT Service Management 8.0: Administering - Part 1 (WBT)

This online course provides BMC Remedy IT Service Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

This course is a prerequisite to all other BMC Remedy ITSM 8.0 application administration courses.

Good for:

Administrators

Course Delivery:

Self Paced | 4.00 heures

Course Modules

  • ITSM Architecture Overview
    • BMC Remedy ITSM application purpose
    • BMC Remedy ITSM architecture
    • Foundation data
    • Online documentation and community improvements
  • Defining Peopled
    • Permission groups and functional roles
    • Configuring people
    • Other people management activities
  • Catalog Setup
    • Product catalog setup
    • Operational catalog setup
    • Generic catalog and assignments
    • Other Application Configuration Tasks